Today is the day I had to finish Krug’s “Rocket Surgery Made Easy” by, but if you follow my blog you know I finished it months ago. In the spirit of being knowledgeable and well prepared I am going to look back at the book this morning. As mentioned by Joe Seeber, each time you look at a book you are a different person that will take away new things…
By the end of the first chapter when I initially read the book I wrote down, “I am a bit weary of the journey I am about to take; how will it change me and my approaches toward developing sites? I feel like I need to take this book “with a grain of sand” so to speak. ” Now however I swear by the book, and could not recommend enough that you read it! It is certainty the goto guide to user experience testing, capitalizing on simplicity and use of accessible tools.
Early in the book there is a link to a demo video of a UX test being done and throughout the rest of the book it is broken apart into modular parts. It becomes clear watching the video that UX is easy, and if a handful of rules are followed there is no way to really mess things up!
That being said, the first rule given was to simply do the testing and not make a big deal of it, “A morning a month, that’s all we ask” was the Krug left to embody this concept. Before the book ever said how to test it said test, test, test, and test some more!
I was excited both the first and second time reading the book to get to the actual testing. We of course started with the basics by looking at who we would be testing with and what we would be testing for. It turns out that about 3 people (any 3) and a few specific goals of the site should be used each testing cycle, embracing a broad range of people as well as web site goals.
At this point the book provided an amazing resource, a check list to help you prepare for testing and be sure it runs smoothly. A whole chapter was dedicated to this subject, rightfully so.
On the note of check-lists the book worked its way into performing the actual test which was recommended to have just as much (more!) structure as our prep. Each test participant should feel welcome and encouraged to share during testing, getting them to and keeping them in that state of being is the administrator’s job. These responsibilities were best summed up by Krug in 4 bullet points
- You’re trying to get them to externalize their thought process
- You’re trying to not influence them
- You will say the same few things over and over
- You have ethical responsibilities (respect them, and know there limits)
On top of testing there comes a responsibility to make a difference by fixing what you learned was not working. Before this comes you need the support and collaboration from your team. This means you need to get them in and see the test, understand what should be taken away from it and then…
Do the least you can do.
Fix things, but don’t kill yourself by making it a huge project. Just get it done! This is the whole approach that the book took to every aspect of UX, embrace it!
The book ends by looking at how to ensure your work does not go to waste, basic management of goals, tasks, and coworkers mostly…
I am excited to do some really UX testing in the next few weeks and share how it goes with you!
*if you made it through this whole post and find yourself wanting the book, I would be happy to lend it out too you!