This chapter was labeled, “Making sure life improves” and in it the author share the fact that more often that you would expect the testing goes to waste. People commonly walk away from testing and are both amazed with what they learned and excited to go make changes. Some times they bite off more than they can chew, don’t have proper resources, or don’t have enough support; reasons aside the site does not get fixed. So what do you do about it? The author was always sure to follow the test with an run over and list of most important fixes, pointed out the savings that come from fixes, but most importantly making the whole team and boss see and believe in testing. For my purposes I simply need to make note of what issues to expect and in time spot them happening to my self and possibly any teams I work with.